This practice has a ZERO TOLERANCE POLICY towards aggressive, disrespectful & combative behavior.

 

Each appointment has a time slot dedicated to a single issue.

Please schedule another appointment if you need to discuss any additional issues or concerns.

 

Please call the office to book an appointment to discuss the results of any tests on investigations you have had.

The average turnaround time for tests/investigations can be 1-2 weeks or longer in some instances.

 

For medication refills, please note we typically refill prescriptions in 3 monthly cycles except when otherwise expedient.

Please book an appointment to review/refill your medications 1 week before you run out of them.

Kindly ask your pharmacy to fax a refill request to us ahead of your appointment.

 

Applicable fees will be charged for services not covered by OHIP.

This can include the completion of certain forms and doctor's notes/letters.

 

Please be notified that Dr. Edalere-Lukula uses a recording/AI App to facilitate documentation and ensure accurate record-keeping.

 

The office offers extended hours every Monday until 8:00 pm.

Tuesday-Friday may have extended hours subject to demand/capacity.

 

While the clinic is often open from 8:45 am-6:45 pm, the office phone is answered 9:00 am-4:00 pm daily.

 

Please notify us of any appointment cancellation at least 24 hours prior, to avoid a $50 cancellation penalty that may be applied.

 

Please be aware that you may not be seen at your exact appointment time, as wait-times to be seen may invariably be impacted by unpredictable complex care needs that would require longer time than intended to resolve. 

Please let the desk know if you have any concerns or require any accommodation as we may be able to offer options to mitigate them.

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IMPORTANT: The south-facing doors of the SMG Medical building lock at 5:00 pm.

The east-facing entrance is open until 8:00 pm.